"Property Vista has revolutionized our property management operations. The comprehensive features and user-friendly interface have allowed us to streamline our processes, enhance resident satisfaction, and adapt seamlessly to the digital era. The partnership with Property Vista has been invaluable, enabling us to provide exceptional services while staying ahead in the competitive property management landscape."
Based in the Greater Toronto Area, Sterling Karamar Property Management (“Sterling Karamar”) is a prominent property management company with a rich history spanning several decades. Specializing in managing residential, commercial, and industrial properties, Sterling Karamar has built a strong reputation for delivering exceptional property management services. With an extensive portfolio encompassing a wide range of properties, including apartment buildings, townhouses, and commercial spaces, Sterling Karamar understands the complexities and challenges of the property management industry. However, the company was determined to elevate its operations and enhance the experience for both property owners and tenants.
Sterling Karamar faced several challenges prior to implementing Property Vista as their property management software. One of the main issues was the extensive use of paper applications and paperwork. This reliance on physical documents created inefficiencies and made it difficult to track and manage various processes such as work orders, tenant leases, and renewals.
The shift towards a digital solution was necessary to keep up with the rapidly advancing digital landscape and industry demands. Sterling Karamar recognized the need to streamline their operations, enhance resident communication, and improve overall efficiency. They sought a solution that would modernize its property management operations, improve efficiency, and provide a seamless experience for both property owners and residents.
After an extensive search, Sterling Karamar Property Management discovered Property Vista, a software solution that aligned perfectly with their requirements. Property Vista offered a range of features and modules to address the company's specific challenges.
By implementing Property Vista, Sterling Karamar Property Management experienced significant improvements in their property management operations, resident engagement, and overall efficiency.
“Since implementing Property Vista at the site level, we've seen an increase in resident engagement, communication, and accessibility. They know there's always someone on the other end of the line, and response time is much quicker.”
The outcomes achieved were as follows:
By leveraging Property Vista's comprehensive property management software, Sterling Karamar Property Management successfully overcame their operational challenges and achieved notable improvements in efficiency, resident satisfaction, and business continuity. The partnership with Property Vista empowered Sterling Karamar to embrace a more streamlined and sustainable approach to property management, setting the stage for scaling their business and driving further success in the future.
Streamlined Operations, Happy Residents
The seamless digital submission and tracking of maintenance requests ensured timely responses
Achieved 90-100% Adoption in Electronic Rent Payments
Residents are offered various rent and fee payment options via a secure online payment platform
Reached Minimal Vacancy While Staying Virtual
Enabled to digitize work requests, accept online rent payments, and manage lease agreements virtually