Property Vista’s maintenance requests have been significantly improved to help you increase efficiency and deliver better service to tenants. Here’s what’s new.
Configure maintenance request items, predefined comments and emergencies
You can configure items, predefined comments and emergency scenarios which will be available for tenants to select under the maintenance request. In a tenant’s eye, everything is an emergency. You can proactively limit what is an emergency so actual emergencies are dealt with immediately and you won’t be getting maintenance requests for items that don’t apply to certain units or buildings.
Manage maintenance requests directly from the Inspector App
You can view maintenance requests with details and images directly on the Inspector App. Now you can manage inspections and maintenance requests in one place.
Tenant caused maintenance request
If damage is caused by a tenant, you can assign responsibility for damages to the responsible tenant so you charge accordingly.
Maintenance request times
You can indicate how long a specific maintenance request took to resolve. Now you’ll be able to track resolution times better and manage resources accordingly.
Action required to resolve
Once a maintenance request is opened you can assign ‘Action Required’ to indicate the need for labour and/or materials. This will automatically create a Purchase Requisition.
Export Maintenance Request
You can export maintenance requests to an Excel file.
Download PDF Maintenance Request
You can download maintenance requests as nicely structured PDFs.