February 20, 2018

Top 5 Features Your Resident Portal Should Have

Considering a resident portal for your property management business? It’s a smart move, with the potential to improve customer satisfaction while streamlining your operations. But do you know what to look for in choosing the right online solution for your business?

The top five features your resident portal should have:

1. Online Payments

The vast majority of today’s renters want to pay online. From bill payments to purchases, they expect to be able to conduct business on the web, and rent is no exception. So empower residents to pay online. Whether via e-transfer, credit card or direct deposit, online payments are faster and more secure than cheques. They also cut down on paperwork and tedious manual tasks, saving valuable resources.

 

2. Maintenance Requests

With online maintenance requests, the process becomes easier, and error-free, for everyone. Residents can skip the hassle of phoning the property management office, and can instantly upload details about the maintenance issue, including photos. Management is immediately notified of the concern, and can quickly assign work orders and track progress, ensuring timely repairs and updates for all parties. Taking the maintenance process online also enables property management to send reminders to contractors or onsite maintenance staff, and secure tenant permission to legally access the unit so they can fix the problem.

 

3. Maintenance Ratings

Maintenance issues are among the top reasons renters choose not to renew their leases. You need to ensure that your residents are satisfied with how your firm handles any requests, and the best way to do that is to solicit feedback. With a resident portal, you can get tenants’ thoughts on the quality of work performed by your team or third-party vendors.

 

4. Document Storage

One of the biggest advantages of online services is the ability to get things done “anywhere, anytime.” By storing important documents on the cloud, tenants and property managers alike have quick and easy access to everything from rent payment records to maintenance progress reports.

 

5. Real-Time Updates and Notifications

Clear communication is key if you want your business to run smoothly. Resident portals make it possible to send tenants notifications, like newsletters, event details, rent reminders and maintenance service announcements. So you can build community by promoting gatherings like movie nights, while ensuring that rent is paid promptly. And in the event of crises, such as burst pipes or gas leaks, you’ll be able to notify people in real time.

 

Property Vista’s resident portals make it easier for all parties to track and monitor activity, and manage tenant communications. To learn more about how our web-based solutions can help your business run as efficiently as possible, sign up for your free account today or give us a call.

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Robert Braun

President, Wolverine Property Management

Describe your experience in a few words

We have information now at our fingertips. It’s much easier to know the correct details and respond well

What do you like the most about the software?

We now have a connection point into our entire resident base. The myCOMMUNITY resident portal has led to a significant increase in our tenant self service, online transactions for both rent and maintenance are way up and we are experiencing dramatic improvements in overall resident satisfaction. I’m not sure how we ever operated in the past without their help. If you’re looking for happier residents, these are the guys to talk to.