July 30, 2015
In-the-Field Teams? No Problem!
As productivity becomes tantamount with mobility, it won’t be long before property management companies rethink the way they work and leverage mobile and cloud-based technology.
According to IDC senior analyst, Emily Taylor, “The majority of Canadians are mobile workers in some capacity, and we expect the number of mobile workers to total about 14.0 million (or 75.5% of employed Canadians) by 2018.”
In the US, the mobile worker population will grow at a steady rate over the next five years, increasing from 96.2 million in 2015 to 105.4 million mobile workers in 2020.
Property management teams, maintenance teams and the residents they serve, are often on-the-go or working out of the office. Being able to monitor and manage mission-critical services like maintenance is key to profitability as well as resident satisfaction. More than ever, a web-based “as a service” solution is the answer property management companies are looking for.
Better Coordination of Tasks
Even with a designated maintenance coordinator, synchronizing multiple sites and work orders with equipment and staff can be complex. A centralized portal that is web-based offers increased visibility so that no service request or preventative maintenance falls through the cracks.
Work orders take seconds to initiate, and with a clear audit trail of digital communication, it makes it easier to both coordinate and keep third-party and on-site vendors and maintenance crews accountable.
Track Maintenance Progress
Of course, this increased visibility means that key stakeholders (residents, property managers, maintenance coordinators and assigned personnel) can more easily keep tabs on the progress of the service request – from start to finish.
The ability to track allows property managers to quickly intervene if there are delays from the maintenance staff, ensuring a better resident experience and quick resolution of the request.
Streamline Internal Communication
Sometimes a service request needs to be forwarded internally to management or accounting for review or comment. A communication portal creates a streamlined system where teams and individuals can pass on communications and internal notes and resolve service issues effectively.
Improve Customer Service
It may sound simple, but a little can go a long way when it comes to your residents. Deploying a cloud-based maintenance solution that gives all stakeholders – residents, property managers and in-the-field maintenance staff or third-party vendors – a real-time view of how the maintenance request is progressing.
It allows maintenance or property managers to communicate maintenance appointment times more easily with residents – and by the method they prefer: email, telephone or SMS. Upon completion, tenants can rate the service they received, giving you immediate feedback on how your team is performing and allowing you to address any lingering issues immediately.
“Portable” Portals for Better Collaboration
From the initial service request through to resolution and rating, an online maintenance portal can be used to monitor, evaluate and improve your maintenance division.
Equally as important, it improves collaboration between all key personnel, wherever they may be – on site, in transit to the service request location or at head office. Better collaboration improves productivity and reduces costs.
To discover how Property Vista can help you deliver outstanding maintenance service for your in-the-field teams, sign up for your free account today or give us a call to learn more.