Support

 

Software + support = the foundation of success


Our approach to support is two-fold: developing intuitive, reliable software and providing a breadth of options to find answers to problems. This results in fast adoption of our software by customers of any skill level, and quick, convenient support that fits your schedule and preferred methods of learning.

Empowering customers with answers

Our interactive walkthrough guides produce on-screen instructions that literally point you in the right direction. Whether you’re learning a new task or brushing up on an old one, you have simple, straightforward instructions available on demand.

Our Knowledge Centre allows you to pose specific questions to our experts, and browse answers to previous inquiries. Questions like these provide invaluable insight for us; it informs new functionality and tools as we strive to better serve our customers.

24/7 monitoring

Property Vista’s hardware and performance testing, along with 24/7 monitoring of our system means we are fully prepared for any issue that may arise. Combined with our stringent security measures, downtime is minimized and your data is always safe.

Supporting customers with expertise

Take a look at our live support ratings and feedback, and read in our customers’ own words how reliable, effective and fast Property Vista support works.

Submit a support ticket and our staff will personally answer your questions and handle any issues. We use these interactions to inform our development and functionality improvements; like any team, our aim is to work together and learn from one another.

Live Support Feedback and Ratings

Read our customer ratings and feedback and see for yourself why Property Vista continually receives positive reviews for our support.

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Daniel Greenberg

Vice President, Compten Management Inc

Describe your experience in a few words

Excellent service, customer support is fast and responsive. UI very easy to use

What do you like the most about the software?

Very easy to teach staff how to use the software. Easy to search for specific data (ex. track a specific payment, when it was generated, etc.)