Property Management Tenant Portal

myCommunity – Tenant Self Service System

Your tenants will love the autonomy of using Property Vista’s resident portal to manage their everyday tasks like paying rent and submitting requests, and you’ll love how our automated system receives, sorts, categorizes and queues these actions without any manual intervention required.

Convenient payments for all

Never chase a cheque again with online rent payments. Residents can log into the portal, view the amount owed and due date, and pay directly online with electronic funds transfers, debit, Visa and Mastercard. Whether they choose one-time payments or automated monthly withdrawals, you no longer have to deal with lost or bounced cheques.

Insured reassurance

Secure your properties from damage, accidents and emergencies by having tenants enroll in mandatory renters insurance, integrated directly into the resident portal. We’ve partnered with TenantSure to offer affordable coverage, but tenants can also fill in their insurance info from another company – it will all be tracked and viewable for you, giving you the peace of mind that you’re covered.

Keep up with the upkeep

Let’s face it – having tenants go downstairs to the office every time they need to file a maintenance request isn’t just a hassle to them, it’s also a risk for you. Between lost paperwork and delayed reporting, critical repairs could get missed, potentially causing you more costly damage or legal issues.

Requests submitted through Property Vista are centralized for easy viewing, automatically assigned to staff with proper escalation, and are tracked from start to finish, ensuring nothing gets missed. Better yet, residents can view the status in the resident portal, reducing phone calls and emails to you asking for updates.

High-speed connections

Having issues with residents not reading email blasts? Scotch-taped paper at the elevator not cutting it anymore? Use our amazingly powerful and flexible communications module, linked directly to the resident portal Message Centre, and you’ll be able to contact tenants individually or across entire properties and regions.

Whether it’s email, text messages, auto-dial phone calls or addressed mail, we make sure you get announcements, notices, events and any other communications out effectively and efficiently. Messages are automatically stored in Property Vista, making them easy to reuse or reference.

Head here to test out our lightning-fast response time – submit your contact info just as your residents would in the portal, and see for yourself how reliable, effective and efficient messaging can strengthen your connection to your residents.

The perks of your properties

Inspire a true sense of community with your residents, all while supporting local shops with our Perks program. Partner with nearby businesses and offer your residents exclusive deals and promotions, establishing your property as a valued and respected residency in the community.

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Robert Braun

President, Wolverine Property Management

Describe your experience in a few words

We have information now at our fingertips. It’s much easier to know correct details and respond well

What do you like the most about the software?

We now have a connection point into our entire resident base. The myCOMMUNITY resident portal has led to a significant increase in our tenant self service, online transactions for both rent and maintenance are way up and we are experiencing dramatic improvements in overall resident satisfaction. I’m not sure how we ever operated in the past without their help. If you’re looking for happier residents, these are the guys to talk to.