October 22, 2019
3 Features Work Order Management System Should Have
For property managers, getting maintenance done quickly, consistently and efficiently is critical to tenant relations and the upkeep of the building. That’s why property professionals are turning to work order management systems. There are three key features that improve the speed and quality of the repairs as well as the productivity of business operations. Let’s explore.
A good work order management system needs to be accessible to people in the field. That means it has to be web-based so that your property professionals, maintenance people and vendors can it anytime and anywhere from their smart phone, tablet or laptop.
When a maintenance person receives the repair work order from the work order management system, they can immediately begin work on the job. All the background information they need such as required materials and the exact location of the repair is in one place. This means the job is completed more quickly.
A web-based, accessible work order management system can help you supervise, assess and improve your maintenance process at every step, from initial service request to final resolution. It’s important that your property and maintenance teams have the capacity to generate work orders and POs while on site in front of the issue at hand. It’s also essential that they are able to call up previous inspections and photos for comparison. Or, simply produce reports on the spot, so that local staff or regional office have instant information about the property.
Whenever you can automate a process, it improves the process. How? It means that a process is no longer performed manually. Manual processes tend to be inconsistent, time-consuming and prone to error. Whenever you automate any process, it immediately standardizes it and improves productivity and efficiency.
The same is true for maintenance processes. When you use a work order management system, you can automate things like generating POs from work orders, as well as matching invoices to POs to make sure there are no unauthorized charges. As part of a tenant portal, you can automate responses to maintenance requests from tenants, and more easily track repair coordination.
A centralized digital solution naturally improves communication and coordination between property managers, maintenance workers and tenants. Coordinating maintenance across a portfolio of buildings can be multifaceted, with a ton of moving parts – getting permission to enter, managing vendors or maintenance people, approving work orders and POs, inspections, and the list goes on and one.
Centralization gives property professionals unparalleled visibility into their maintenance pipeline. Unlike paper-based maintenance requests that can get lost, misfiled or simply forgotten, digitalization and centralization ensures that all repairs are on your radar. This allows for a more coordinated approach to managing third-party vendors and on-site maintenance teams. Better collaboration improves productivity and reduces costs.
Our Maintenance Solution
Here at Property Vista, we’ve revolutionized maintenance and vendor management simply by placing the customer at the center of our development. Complex processes and piles of paperwork are logically broken down into easy-to-manage, automated workflows. It gives you instant visibility and status updates for both property managers and tenants. Check out pricing and get a demo here.